FAQs

You can pre-book tickets online or pay at the entrance. Please note that tickets purchased on the door are more expensive. Save 5% and avoid disappointment by pre-booking online, particularly for busy weekends, school & bank holidays, and event days.  Discount is automatically applied to online prices. 

All tickets are non-refundable. View our full Booking Terms & Conditions.

If you need to change the date of your visit, for whatever reason, you can do so for an admin fee of £1.50 per booking.  Conditions apply, as follows:

• Date and time changes must be made with at least 24 hours notice.
• Tickets can only be transferred to an alternative date/time within the same ticket type or event
• Changes can be made online, by creating a customer account and logging in
• Transfers are subject to availability 
• No refunds will be issued if you transfer to a date that is on sale at a lower price

We understand that the British weather can be unpredictable, and occasionally, conditions such as heavy snow, ice, or other extreme weather may impact your plans to visit us.

In the Event of Adverse Weather

If Hogshaw Farm & Wildlife Park is required by local or national guidance or the business takes the decision to close due to severe weather conditions, including but not limited to heavy snow or ice, we will notify all ticket holders as soon as possible. In this situation, guests will be offered the option to reschedule their visit to an alternative date, or, if preferred, receive a full refund.

What if I Cancel My Ticket Due to Adverse Weather?

We understand that travel can be challenging during adverse weather. If you are unable to safely travel to Hogshaw Farm & Wildlife Park due to snow, ice, or other extreme weather, please contact us at least 24 hours in advance of your booking. We will work with you to try and reschedule your visit to an alternative date, subject to availability. During popular events, such as Christmas at the Farm, we cannot guarantee a date transfer will be possible. We reserve the right to refuse the rescheduling of the tickets, and no refund would be given.

If you cancel your booking with less than 24 hours’ notice prior your scheduled visit, then we reserve the right to refuse the rescheduling of the tickets, and no refund would be given.

In addition to the above, if you are an annual member and received a staggered discount for our Christmas at the Farm event, you will be required to pay any difference in ticket price for rescheduling to an alternative date.

What if Weather Conditions Deteriorate During My Visit?

We will regularly monitor weather conditions on-site and take all necessary precautions to ensure the safety of our guests. If conditions deteriorate during your visit, we may decide to close certain areas of the park, or the entire park and we reserve the right to so at our discretion. In such an event, we will offer guests the option to return for a complimentary visit on an alternative date. No refunds will be given and we cannot guarantee alternative dates during popular events as these may be fully booked.

How We Communicate this information.

We will notify visitors of any closures or significant changes via our website, social media channels, email notification or a phone. Please note we will use the contact information provided at the time of booking to make contact with you under these circumstances.

Giving the gift of a day out, a tasty lunch or an animal experience can be a fantastic treat for your loved ones.

We sell the following gift vouchers:

• Monetary Vouchers for £10, £20, £30, £40, £50 & £60 (or any combination of those). These can be used towards any spend on on the farm, including general admission, a yummy lunch in our Farm Kitchen, or a gift from our shop.
• Experience Vouchers for Farmer For A Day & VIP Animal Experiences.
• Membership Gift Vouchers, allowing you to treat someone to the gift of an annual membership to the farm.

All of these can be purchased online here or in person from our reception desk. 

Vouchers are supplied via email and can be redeemed online or in person.

The farm is open from 10am – 5:30pm. You are welcome to stay all day, until closing time.

• Term time – open Wednesday to Sunday
• School Holidays – open daily
• Last admission is at 4pm.
• Christmas Day, Boxing Day & New Years Day – closed

Note: some of our animal areas close at dusk during the darker, winter months.

There are a number of options for you to purchase food, drinks and snacks around the Farm.

Our Farm Kitchen offers a wide range of freshly prepared hot and cold food (including vegan, vegetarian and gluten-free options), kids Grab & Go lunches, cakes and drinks. There is indoor seating here for visitors who have purchased food. Hot food is available in the Farm Kitchen until 4:30pm.

The Farm Café, located at the entrance to the farm, is open to all and offers a tasty selection of pastries, cakes and drinks. Indoor seating is available here too.

During busier periods and special events, you can also find a delicious array of hot & cold snacks, drinks and ice creams from our Coffee Truck.

You’re welcome to bring a picnic with you. We have plenty of picnic tables and benches dotted around the farm which you are free to use.

If the weather is cold or wet, you can take shelter and eat in our Picnic Shed (by the outdoor adventure play area) or in the Messy Play Barn. In warm weather, we have a number of picnic blankets available to use.

We kindly request that you do not bring any alcoholic drinks with you (including for pre-booked parties).

Please note, seating in both our Farm Kitchen &  Farm Café is reserved for customers purchasing food. 

Our Summer Splash Pool will be open for visitors to use from 24 July – 1 September. Sessions must be pre-booked in advance.

The water depth is 600mm throughout the pool.

Please note the following rules of use:

• Children must be supervised by an adult at all times. This adult is responsible for the child’s safety.
• We will have a splash pool attendant on duty during published pool sessions, but children remain the responsibility of their parent or guardian. Pool use is at your own risk.
• No diving, running, pushing, throwing or rough play in the pool.
• Please ensure appropriate swimwear is worn (no skinny dipping!) and use a swim nappy if needed.
• Our Bell Tents may be used for changing, but please take your belongings with you and put litter & used nappies in the bin.
• No shoes/crocs to be worn in the pool.
• Floatation aids, sinkers and small pool toys are all permitted, but please nothing too large and no sharp or heavy objects.
• Entry to the enclosed pool area is not permitted outside of pre-booked session times.

We offer birthday parties at weekends, bank holidays and weekdays during school holidays. For full details of our birthday party packages click here.

Party Bookings are made online and are non-refundable. For full birthday party booking terms click here.

• Farm admission for party guests and supervising adults (all guests must be named on guest list and pre-booked).
• Use of dedicated party area for 2 hours, but you and your guests are welcome to stay and explore the farm for as long as you like after the party finishes.
• Food and drink for party guests
• One free hot drink for each of the birthday child’s parents
• Plates, cups and cutlery

• Birthday cake, candles, cake knife, decorations, matches or lighter
• Catering for supervising adults or extra visitors, unless optional extras are selected and paid-for at the time of booking online.

Extra visitors

Our birthday party prices include two adults for the birthday child and one supervising adult per party guest. Extra visitors, such as additional parents, grandparents and siblings, are offered a discounted farm entry. You can select and pay for extra visitors when you make your booking online, or add them to your party guest list and pay for them on arrival.

• Piñata, confetti, confetti balloons or helium balloons
• Sparklers, party poppers or helium canisters
• Alcohol

VIP Party Animal Encounters

VIP parties include a special Furry Friends animal encounter. This usually includes goats and guinea pigs. Occasionally other animals may also be included, depending on seasonality and animal welfare. Changes may be made at short notice and without prior notification. Birthday Party Encounters will not include wildlife species, reptiles or invertebrates.

We offer school group visits every weekday during term time. We offer a choice of self-led visit or a visit that also includes an educational session with one of our experienced farm keepers. These guided sessions will focus on age appropriate topics, such as Adaptations & Habitats, Predator & Prey or Animals & Us.  For full details of our school group offering click here.

School visits can be booked online. A deposit is required at the time of booking in order to secure your date. A final balance invoice will then be issued 21 days before your visit. Full payment will be required no later than 14 days before your visit. 

Full terms and conditions for booking school visits can be found here.

If you wish to visit the farm to do a risk assessment prior to your school group visit, please email education@hogshawfarm.co.uk or call 01296 670444 to arrange a suitable time.

Bags of animal feed are available to purchase. These are special pellets that can be fed to selected livestock and this will be indicated on their enclosures. Please do not bring your own food for the animals.

Our Farm Shop is open to the public during Farm opening hours. For Café opening hours please check the website. A ticket is not required in order to visit these areas and dogs are welcome on leads.

We welcome well-behaved dogs at the farm, but do ask that they are kept on a lead at all times and are not left unattended. If your dog likes to bark, please keep it away from the animals, to avoid distressing them.

Your furry friend can accompany you around the outdoor areas of the farm and is welcome in the Farm Shop & Café, where you can find refreshments for yourself & a jar of dog treats!

Dog water bowls are also available in several locations around the farm, but we also recommend bringing your own water on warmer days.

Please note, dogs are not permitted in the Farm Kitchen & Play Barn, the Animal Barn, Creature Corner, and walk-through animal enclosures (inc. bird display), with the exception of guide dogs.  

We are a no smoking Farm. For the comfort of our animals and guests, we respectfully ask that you only smoke in the car park, including those using electronic cigarettes or vaping. Thank you for your cooperation.

We have a large on-site car park that is free of charge, with plenty of room for buses and coaches. Disabled parking spaces are available directly outside our reception building.

Due to our rural location we are not on any public transport routes. The nearest train stations are Aylesbury Vale Parkway (15 minutes) and Bicester North (25 minutes) by taxi.

We are a flat site and all buildings are wheelchair & pushchair accessible with a flat entrance or ramp. The animal buildings have concrete flooring with low level viewing for you to see the animals easily. Where possible, outside pathways are constructed of compacted road planings or grass, however there may be some loose chippings around some pathways, but feedback suggests this is not a problem for most wheelchair users or visitors with pushchairs.

We offer a mobility scooter available for hire. Please call us in advance to book, or speak to the reception staff on your arrival.

CCTV PURPOSE:

To support with security and safety of people and property and for the prevention and detection of criminal activity.

Legal basis: Legitimate interests

CCTV (Closed Circuit Television) is in operation across our site, predominantly in public facing areas, with clear signage in place. Our CCTV captures and stores real time images and footage wherever the cameras are pointed. Image or footage of you may be captured whilst you are in the farm and wildlife park. We may collect your personal data through the operation of the CCTV cameras.

CCTV is in use and therefore your data may be captured for the following purposes:

• To ensure the health and safety of staff, contractors and visitors
• To protect our buildings and assets
• To detect, prevent or reduce the incidence of crime
• To monitor site use and maintain visitor levels to keep you safe
• To support with improved inspection and maintenance regimes
• To prevent and respond effectively to all forms of possible harassment and disorder
• To reduce the fear of crime
• To create a safer environment
• To assist with health and safety and other serious occurrences, including employment issues, for example disciplinary investigations, where appropriate to do so
• For the defence with regards to legal or insurance claims

These records will not be shared with third parties unless there is a suspicion of a crime, in which case we may be required to share our information to comply with our legal and regulatory obligations, such to assist in any investigations in relation to the above purposes. Download our full policy here: CCTV Policy