FAQs

Before your visit

You can pre-book tickets online or pay at the entrance. Please note that tickets purchased on the door are more expensive. Save 5% and avoid disappointment by pre-booking online, particularly for busy weekends, school & bank holidays, and event days.  Discount is automatically applied to online prices. 

All tickets are non-refundable. View our full Booking Terms & Conditions.

If you need to change the date of your visit, for whatever reason, you can do so for an admin fee of £1.50 per booking.  Conditions apply, as follows:

  • Date and time changes must be made with at least 24 hours notice.
  • Tickets can only be transferred to an alternative date/time within the same ticket type or event
  • Changes can be made online, by creating a customer account and logging in
  • Transfers are subject to availability 
  • No refunds will be issued if you transfer to a date that is on sale at a lower price

The farm is open from 10am – 5:30pm. You are welcome to stay all day, until closing time.

  • Term time – open Wednesday to Sunday
  • School Holidays – open daily
  • Last admission is at 4pm.
  • Christmas Day, Boxing Day & New Years Day – closed

Note: some of our animal areas close at dusk during the darker, winter months.

There are a number of options for you to purchase food, drinks and snacks around the Farm.

Our Farm Kitchen offers a wide range of freshly prepared hot and cold food (including vegan, vegetarian and gluten-free options), kids Grab & Go lunches, cakes and drinks. There is indoor seating here for visitors who have purchased food. Hot food is available in the Farm Kitchen until 4:30pm.

The Farm Café, located at the entrance to the farm, is open to all and offers a tasty selection of pastries, cakes and drinks. Indoor seating is available here too.

During busier periods and special events, you can also find a delicious array of hot & cold snacks, drinks and ice creams from our Coffee Truck

You’re welcome to bring a picnic with you. We have plenty of picnic tables and benches dotted around the farm which you are free to use.

If the weather is cold or wet, you can take shelter and eat in our Picnic Shed (by the outdoor adventure play area) or in the Messy Play Barn. In warm weather, we have a number of picnic blankets available to use.

We kindly request that you do not bring any alcoholic drinks with you (including for pre-booked parties).

Please note, seating in both our Farm Kitchen &  Farm Café is reserved for customers purchasing food. 

Our Farm Shop is open to the public during Farm opening hours. For Café opening hours please check the website. A ticket is not required in order to visit these areas and dogs are welcome on leads.

We welcome well-behaved dogs at the farm, but do ask that they are kept on a lead at all times and are not left unattended. If your dog likes to bark, please keep it away from the animals, to avoid distressing them.

Your furry friend can accompany you around the outdoor areas of the farm and is welcome in the Farm Shop & Café, where you can find refreshments for yourself & a jar of dog treats!

Dog water bowls are also available in several locations around the farm, but we also recommend bringing your own water on warmer days.

Please note, dogs are not permitted in the Farm Kitchen & Play Barn, the Animal Barn, Creature Corner, and walk-through animal enclosures (inc. bird display), with the exception of guide dogs.  

Bags of animal feed are available to purchase. These are special pellets that can be fed to selected livestock and this will be indicated on their enclosures. Please do not bring your own food for the animals.

We are a no smoking Farm. For the comfort of our animals and guests, we respectfully ask that you only smoke in the car park, including those using electronic cigarettes or vaping. Thank you for your cooperation.

We have a large on-site car park that is free of charge, with plenty of room for buses and coaches. Disabled parking spaces are available directly outside our reception building.

Due to our rural location we are not on any public transport routes. The nearest train stations are Aylesbury Vale Parkway (15 minutes) and Bicester North (25 minutes) by taxi.

We are a flat site and all buildings are wheelchair & pushchair accessible with a flat entrance or ramp. The animal buildings have concrete flooring with low level viewing for you to see the animals easily. Where possible, outside pathways are constructed of compacted road planings or grass, however there may be some loose chippings around some pathways, but feedback suggests this is not a problem for most wheelchair users or visitors with pushchairs.

We offer a mobility scooter available for hire. Please call us in advance to book, or speak to the reception staff on your arrival.

CCTV PURPOSE:

To support with security and safety of people and property and for the prevention and detection of criminal activity.

Legal basis: Legitimate interests

CCTV (Closed Circuit Television) is in operation across our site, predominantly in public facing areas, with clear signage in place. Our CCTV captures and stores real time images and footage wherever the cameras are pointed. Image or footage of you may be captured whilst you are in the farm and wildlife park. We may collect your personal data through the operation of the CCTV cameras.

CCTV is in use and therefore your data may be captured for the following purposes:

  • To ensure the health and safety of staff, contractors and visitors
  • To protect our buildings and assets
  • To detect, prevent or reduce the incidence of crime
  • To monitor site use and maintain visitor levels to keep you safe
  • To support with improved inspection and maintenance regimes
  • To prevent and respond effectively to all forms of possible harassment and disorder
  • To reduce the fear of crime
  • To create a safer environment
  • To assist with health and safety and other serious occurrences, including employment issues, for example disciplinary investigations, where appropriate to do so
  • For the defence with regards to legal or insurance claims

 

These records will not be shared with third parties unless there is a suspicion of a crime, in which case we may be required to share our information to comply with our legal and regulatory obligations, such to assist in any investigations in relation to the above purposes. Download our full policy here: CCTV Policy  

HEALTH & SAFETY

WE RECOMMEND THAT YOU…

◊ Bring some basic first aid supplies.
◊ Wash & sanitise your hands at every opportunity.
◊ Prepare for all weathers.
◊ Read all the important signage.

COVID-19

Please ensure you do not visit the Farm if you show symptoms of Covid-19, have recently been in contact with someone with Covid-19, or you have been asked to isolate. We ensure that all areas are maintained and cleaned to a high standard with disinfectant. Please note that some areas of the farm may be crowded and you might prefer to wear a face covering.

E.COLI

As members of the National Farm Attractions Network (NFAN), we adhere to the Industry Code of Practice which provides guidelines on how children and adults should interact with animals on farm parks.

The paddocks area, where the majority of the animals are kept, is separated by a double fence from the rest of the site. Whilst we endeavour to keep the Farm tidy, there may be animal manure on any tracks or pathways in this area.

Visitors are encouraged to use the washing station at the entrance to the animal area as they leave.

EXPECTANT MOTHERS AND LAMBS

Expectant mothers should take care when visiting during lambing season. Infections that can affect female sheep (ewes) and which could be passed to pregnant women include:

◊ Chlamydiosis
◊ Toxoplasmosis
◊ Listeriosis
◊ Q fever

Lambing season can take place anytime between November and May but you can check our website or call us for information.

You can find out more and steps to prevention through the government website here.